SHIPPING & DELIVERY
We are able to ship puppies both nationally and internationally. Buyer will be responsible for charges associated with flight, health certificate, Rabies vaccination, import fees, and any additional charges associated with the shipping process. Please ask us if you are interested in having a puppy shipped.
Return & Exchange Policy
Within the initial 36 hour full health guarantee window, puppies can be returned for a full refund less the $500 non-refundable deposit. In order to take advantage of this return policy, buyer must present written evidence from a veterinarian stating the nature of the illness or unacceptable health condition. For all other 12 month congenital, knee, and hip guarantees, puppies can be returned for a comparable exchange within a reasonable time frame. These exchanges must also be accompanied by a written statement from a veterinarian illustrating the nature of the unacceptable condition.
However, if the buyer is unable to keep a FireBrand puppy for circumstances outside of the control of the buyer, we request the buyer contact us to, hopefully, work out a solution that is best for the puppy or dog and all other parties involved. We love all of our pups and would never want these awesome pets to end up in a shelter or rescue.